Starlink Accessories FAQ: 15 Questions Wholesale Buyers Ask Us

Starlink Accessories FAQ: 15 Questions Wholesale Buyers Ask Us

4 min read FAQ

The questions that come up in almost every first enquiry — MOQ, samples, lead time, certification, private label and shipping — answered directly.

These are the questions that come up in nearly every first enquiry we handle. We have put the answers here so that you can find them without waiting for a reply, and so that the answers are the same whoever you ask. If your question is not on this list, send it over — technical questions get answered the same working day.

Ordering and MOQ

Catalogue items start at 50 pieces per SKU. Branded and custom runs start at 500 pieces, because laser marking and colour changes carry a fixed setup cost that has to be spread across the run. MOQ can be blended across a bundle, so a first order of a mount, a supply and a cable can start at 50 sets rather than 150 pieces. We confirm which tier your specific mix falls into before you commit anything.

Samples and pilot runs

Samples of catalogue items ship free with your first order and are usually despatched within three working days. For a custom design, a single sample is not enough — it is hand-finished and it will not show you the variance of a real run. We recommend a paid pilot of 20 to 50 production units, which is also the batch that gives you realistic samples to sell from.

Lead time

Lead time is measured from pre-production sample approval, which is the only honest reference point. Catalogue production runs 10 to 20 days plus 2 to 3 days for inspection and packing. Custom tooling adds 15 to 25 days. Sea freight from Shenzhen adds 5 to 10 days to Europe and North America. A quotation that measures from the day you send the purchase order is hiding the approval step where projects actually stall.

Certification and compliance

CE, RoHS, REACH and FCC documentation where relevant, IP67 ingress reports on the cable and enclosure range, and salt-spray reports on the marine mounts. Every order ships with the report for the exact model sent, not a generic certificate. That document is what answers a marketplace compliance questionnaire and what supports a claim when a unit fails in the field.

Private label and packaging

Laser marking, custom colourways, custom labels, printed retail cartons and moulded inserts are all supported, from 500 pieces. Tooling ownership and amortisation are documented in the purchase order, and we will transfer the tool to you on final payment if you prefer to hold it. The box is the cheapest margin lever you have, and we will help design it.

Getting a quotation

Send the Starlink models you plan to support, the quantities, the destination country and any packaging requirement. You will have a feasibility assessment and indicative pricing back within one working day, with the MOQ tier named, the lead time broken into production and shipping, and the list of what can be customised. If your volume does not make a design work, we will say so at this stage rather than after the tooling is cut.

Frequently asked questions

What is your minimum order quantity for Starlink accessories?
Catalogue items start at 50 pieces per SKU, and private-label or custom-branded runs start at 500 pieces. MOQ can be blended across a bundle, so a first order containing a mount, a power supply and a cable can start at 50 sets rather than 150 pieces. We confirm the tier in writing before you commit.
Can I get samples before ordering?
Yes. We keep sample stock for the main catalogue items and can ship within three working days, free of charge with your first order. For custom designs we recommend a paid pilot run of 20 to 50 units rather than a single hand-built sample, because only production units show real variance.
How long does production take?
Lead time is quoted from pre-production sample approval, not from the day the purchase order arrives. A typical catalogue order runs 10 to 20 days for production plus 2 to 3 days for inspection and packing. Custom tooling adds 15 to 25 days. Sea freight to Europe and North America adds roughly 5 to 10 days.
Do you hold tooling for our custom parts?
We can either retain the tool under a long-term production agreement or transfer it to you on final payment, and we write the chosen arrangement into the purchase order. We do not hold tools hostage if you want a second colourway or a second order.
Which certifications do your products carry?
CE and RoHS for European markets, FCC for the United States, REACH material declarations, and IP67 ingress ratings with test reports on the cable and enclosure range. Marine-grade mounts additionally carry a documented salt-spray test result. We send the report for the exact model shipped with every order.
Is your power supply suitable for 24V vehicle systems?
Yes. Our DC-to-DC units accept a 12V to 24V input range with over-current, over-voltage, over-temperature and reverse-polarity protection, and are specified for continuous operation across a -20°C to +60°C range. We publish the figures on the datasheet rather than a headline wattage.
Can you ship with our branding and packaging?
That is the OEM and ODM route. We support laser marking, custom colourways, custom labels, printed retail cartons and moulded inserts. Artwork needs 1 to 2 days for proofing, and packaging artwork usually runs in parallel with tooling. Minimum for a fully branded run is 500 pieces.
What is your defect rate and how do claims work?
We run incoming inspection on components, in-process checks at assembly and a final AQL pass at 2.5 on the shipment batch, with a written report and photographs sent before the container is sealed. The contract states a claim window, and we replace or credit confirmed defects against the AQL report.
Which Starlink kits do your accessories fit?
The Mini-specific range — magnetic and suction roof mounts, the pole and rail mounts with the Mini clamp, the 36V regulated supply, and the DC 5521 cable assemblies — fits the Mini. Standard-kit mounts use a separate clamp family. We maintain the model list as a live record, so if a kit revision changes a fitment the data you receive is current.
Do you offer a compatibility chart?
Yes, and we will send you a matrix tailored to the kits and quantities you are quoting, with the MOQ tier for each line and the bundle structures that work. That chart is versioned, so it tracks kit revisions rather than going stale.
What are your payment terms?
30% deposit with the order and the balance against the copy of the bill of lading is the standard for a first order, with 30-day open-account terms available once a trading history is established. We accept T/T and L/C at sight.
What are your shipping terms?
FOB Shenzhen, CIF or DDP depending on your preference, and we are happy to arrange freight or hand the container to your forwarder. For the European and North American markets we also quote air freight for smaller, time-critical orders.
Can you develop a product that does not exist yet?
Yes, that is the ODM service. Send the application, the constraint and the target market, and our engineering team will propose the design, the tooling requirement, the certification route and the realistic timeline. We will tell you if your volume does not justify custom tooling and suggest a semi-custom route.
How do I get a quotation?
Send the Starlink models you plan to support, the quantities, the destination country and any packaging requirement. You will get a feasibility assessment and indicative pricing back within one working day, with the MOQ tier, the lead time broken into production and shipping, and the customisation options spelled out.
Do you keep a per-order specification record?
Every order is tied to an approved sample and a written specification, and any deviation during production needs a change note approved by you before it is implemented. Production line photographs are sent during the run. This is what makes a repeat order predictable and a claim straightforward.
How quickly do you reply?
Within one working day for quotations and technical questions, and usually the same day. Send us a real technical question rather than a price enquiry if you want to see how we handle it — we would rather answer it properly than quickly and vaguely.

Have a specification or a project to quote?

Send us the requirement and target quantity. You will get a feasibility assessment and indicative pricing, usually within one working day.

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